Billing and payments
Live Hub uses a pay-as-you-go billing model. There is no minimum commitment or setup fee. You can stop using the service at any time.
Two factors determine what appears on your bill:
- What are you charged for?
Your bill includes a combination of fixed monthly charges and usage-based charges. For details, see Charge types.
- How do you pay?
Choose one of the following billing models: - Pay from a prepaid balance. - Pay in arrears at the beginning of the following month.
For details, see Billing models.
Regardless of the billing model you choose, Billing reports how your charges and usage. The top bar also displays either your current balance or your month-to-date charges, so you can monitor costs without leaving the page.
- Live Hub pricing — View current rates.
- Calculators — Estimate your monthly charges before you commit.
Billing reference
- Charge types — Learn the difference between recurring charges and usage-based charges.
- Billing models — Compare prepaid and postpaid billing, and learn how to add credit to your account.
- Billing reports — Review your charges and usage by month.
- Billing rounding policy — Learn which charges are rounded to the nearest minute and which are billed by exact usage.
- Teams Direct Routing billing — Learn about per-user plans and how they are billed.
Your billing permissions determine what you can view and manage. The Billing Viewer group is read-only in Billing, while the Billing Administrator group can also change billing settings and add credit. For more information about billing roles and permissions, see User groups.